Frequently Asked Questions
Discover everything you need to know about our luxury fragrances, shipping, and bespoke services.
What makes Floraïku fragrances unique?
Our fragrances are inspired by Japanese culture, combining the purity of haiku poetry with the artistry of floral arrangements. Each scent is composed of over 50% natural ingredients and comes in a bottle designed as a work of art, featuring a cap that doubles as a travel spray.
Do you offer international shipping?
Yes, we ship to over 40 countries worldwide. Shipping times vary by destination, typically ranging from 3 to 7 business days. Please note that duties and taxes are calculated at checkout for most regions.
What is your return policy for perfumes?
We offer a 14-day return window for unopened and unused products. To ensure you love your scent before opening the full-size bottle, each order includes a matching 1.5ml sample. If the sample does not suit you, you may return the unopened full bottle for a full refund.
Are Floraïku products vegan and cruelty-free?
We are committed to ethical beauty. All our fragrances are cruelty-free and we do not test on animals. The majority of our collection is vegan; please refer to the specific product page for a detailed list of ingredients.
How can I make my fragrance last longer?
To enhance longevity, apply your perfume to pulse points such as the wrists, neck, and behind the ears. We also recommend layering your scent with our moisturizing body creams to create a lasting olfactory trail.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible installment payments in select regions.